Tuesday, 20 February 2007

Returns Policy

We have detailed below our returns policy and how we calculate the refund. The Doors & More refund policy does not affect your statutory rights. However once your order has been processed we charge a 25% handling change on cancellation of any special order. We require the cancellation to be advised in writing either by post or by email.

The term “special order” is any order which we do not have in stock and we need to order as a special from our suppliers on your behalf. These usually take 21 days to arrive from the date of order. The handling fee does not apply to the carriage charge.

If the order is for a none special item i.e. an item which we carry in stock and you wish to cancel the order before it is despatched from us, this will be possible, however we will charge a 5% handling fee. If the goods have been despatched then it will be the customer’s responsibility to return the goods to us and we will charge a 15% re stocking fee.

Doors and More - the Oak Door store with so much more

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